CDS IS YOUR MULTI-VENDOR SUPPORT PARTNER

CDS IS YOUR MULTI-VENDOR SUPPORT PARTNER

From remote technical support and field engineering to data destruction and asset decommissioning, CDS delivers comprehensive services to help businesses manage their data centers effectively. Specializing in post-warranty and EOSL support, we enable organizations to extend the life of their IT assets while maintaining control over their infrastructure at every stage

OUR VISION

CDS is committed to deliver world-class data center support services with customer-focused expertise and innovative technology.

A Message from our CEO Joe Cozzolino

A MESSAGE FROM OUR CEO

JOE COZZOLINO

“CDS has been at the forefront for data center support solutions since our founding. We differentiate ourselves through quality, from the point we answer a call, to when we solve a customer’s problem.

 We are differentiated by our people. Their talent, drive for excellence, and an unwavering determination to provide solutions to our customers.”

TRUST

Multi-vendor support services delivery, partner to the world's largest OEMs.

HISTORY

Serving enterprises successfully for 30+ years!

EXPERTISE

Recognized across industry as enterprise storage and network experts.

GLOBAL SUPPORT

Serving global enterprises around the world with follow-the-sun support.
over
20
Thousand
DISTINCT SPARE PARTS
We have a wide variety of spare parts in our FSLs ready for all of the major OEMs we support.
6.5
Million
PARTS IN INVENTORY
We stock a large amount of each of our parts in each of our FSLs.
100
+
SPARE PARTS LOCATIONS
CDS FSLs are strategically selected globally to ensure speedy repairs.
50
+
COUNTRIES SUPPORTED
Reach out today to see if we have current support in your country.
16
+
OEMs
We support today's most popular OEMS, including IBM, Dell, HP, Hitachi and more!
#
5000
+
TICKETS PER MONTH
CDS help desk is able to service over 5000 tickets per month.

FREQUENTLY ASKED QUESTIONS

Does CDS only support EOSL equipment?

CDS can support all post-warranty equipment, and occasionally in-warranty gear via an SLA uplift—not just EOSL gear.

 

I've heard that MVS parts tend to be gray market or refurbished hardware, is this true?

CDS secures and utilizes new, used, and tested OEM-original parts, ensuring quality and reliability.

Are OEMs the only ones who can provide remote connectivity solutions?

CDS uses it's proprietary software Raytrix to remotely connect to a wide range of server, storage, and network devices.

 

Is it true that software and firmware patches are necessary to maintain hardware?

Not necessarily—CDS has been supporting post-warranty hardware for over 30 years. By proactively downloading and storing software before OEM support ends, we help minimize risks effectively

Is it true that MVS can only handle basic hardware issues and that OEM support is required for Severity 1 incidents?

Not at all—CDS has a team of highly skilled, OEM-certified Level 3 technicians with extensive OEM experience, fully equipped to handle and resolve even the most critical issues.

 

Is it true that MVS can't offer software support?

CDS provides comprehensive helpdesk and software troubleshooting services, including firmware upgrades when supplied by the client.

Do MVS field engineers have less expertise than OEM field engineers?

CDS uses the same trained and vetted “smart hands” as the OEMs themselves.

 

Can smaller companies like CDS effectively manage large-scale workloads?

CDS has a proven track record with Fortune 500 and 1000 companies, supporting large clients.

 

What financial risks are associated with transitioning from OEM support to smaller MVS providers?

CDS has over 30 years of experience supporting major clients in industries such as healthcare, finance, and transportation. We provide robust backing along with insurance and liability coverage to ensure a smooth transition.

Can MVS support complex enterprise data warehouse appliances and configurations, such as Oracle and Teradata?

While most MVS providers may struggle with complex enterprise data warehouse appliances, Natrinsic, a division of CDS, is the world's largest provider of OEM-like support for these systems. Fortune 500 companies worldwide rely on Natrinsic to ensure their mission-critical systems operate at peak performance.

INDUSTRY RECOGNITION

MEET OUR LEADERSHIP TEAM

CDS is lead by some of the industry's best!  Take a minute to learn about our leadership team.

Joe Cozzolino - CDS CEO

JOE COZZOLINO

Chief Executive Officer

JOE COZZOLINO

Chief Executive Officer

Since 2023, Joe Cozzolino is the CEO of CDS. 

Previously, Joe was an Executive Partner at Siris Capital and Executive Chairman of TPx Communications. He brings over 30 years of knowledge and expertise in enterprise, consumer services with deep experience working with voice, video, and data service providers. 

Previously, Joe was responsible for Cisco’s growing $13 billion global services business. Joe’s team helps Cisco customers transform their businesses through digital initiatives that support their business goals. Cisco Services drive business outcomes for customers and partners through a portfolio of advisory, implementation, training, optimization, managed, and support services. 

Previously, Joe was senior vice president and general manager of Cisco's Mobility and Service Provider Video Infrastructure business groups. He was responsible for global business strategy and execution for mobility products, customer premises equipment (CPE), cable access, encoding, and transcoding: a more than $3 billion business.

Joe joined Cisco in 2013 from Motorola, where he was senior vice president and general manager of Video Network Infrastructure for Motorola Mobility. He was responsible for the video strategy for fixed-line operators and grew it to more than $1 billion over a four-year period. He also led the company’s Home and Networks Mobility business in EMEA and Asia Pacific, where he rearchitected the businesses, generated growth, and exceeded plans.

Earlier in his career, Joe led worldwide customer operations at RiverDelta Networks and was general manager at ADC Telecommunications, succeeding in startup and high-growth environments.

Joe holds a BSEE degree from the University of Massachusetts Dartmouth and an MBA degree from Anna Maria College. He is married with four children and lives outside Boston, Massachusetts. 

Joe is the Vice Chairman of UMass Dartmouth Foundation board.

Scott Matey - CDS COO

SCOTT MATEY

Chief Operating Officer

SCOTT MATEY

Chief Operating Officer

Scott is an accomplished Chief Operating Officer and business leader with a 20+ year track record of transforming global consulting, managed services, and analytics practices at top-tier companies like Teradata, Hewlett-Packard, and IBM. Known for delivering revenue growth and operational excellence, Scott has successfully led diverse, multi-regional teams, including heading Americas consulting and managed services at Teradata and driving global analytics initiatives at Hewlett-Packard. His strategic oversight has consistently driven client satisfaction, profitability, and innovation, and his advisory and executive roles have equipped him with the expertise to implement high-impact transformation across complex, fast-paced environments.  
 
Mike Dolan - CDS CFO

MIKE DOLAN

Chief Financial Officer

MIKE DOLAN

Chief Financial Officer

Mike is a seasoned financial leader with extensive experience as CFO across diverse industries, from global data center support at CDS to sports turf and healthcare services, where he has consistently driven significant financial accomplishments and operational improvements. At CDS, Mike currently oversees comprehensive financial and administrative functions.

Previously, while at Sprinturf, Mike played a pivotal role in an all-cash sale and executed debt refinancing. His expertise includes leading audits, regulatory compliance, and building high-performing finance teams, exemplified by his tenure at Aergo Solutions, where he managed a successful company sale and secured pandemic-related financial aid.

Mike’s background also includes restructuring treasury, reducing accounting close times, and managing capital projects, with prior roles at Standard Merchandising Co., Pine Environmental, and Surgical Solutions. Known for enhancing liquidity, optimizing cash flow, and implementing critical accounting standards,

Mike’s strategic financial leadership has repeatedly contributed to increased company valuations and successful transactions.  

Jeff Love - CDS CRO

JEFF LOVE

Chief Revenue Officer

JEFF LOVE

Chief Revenue Officer

Jeff is a seasoned sales executive with a proven record, driving substantial growth and transformation in tech organizations.  As Chief Revenue Officer at CDS, he leads global sales and partner development initiatives focused on revenue acceleration and customer retention.  

Previously, at Teradata and Verizon, Jeff held sales and marketing leadership roles over 20+ years, transforming underperforming sectors and enabling business turnarounds.  His initiatives have led to pipeline and revenue growth, rapid GTM transformation, and the trust of enterprise clients and partners across the Fortune 100. 

Additionally, as a Member of SMU’s Big Data Advisory, Jeff collaborates with industry thought leaders and helps guide program development for future data analytics professionals.  

Phillip Volltrauer - CDS CIO

PHILLIP VOLLTRAUER

Chief Information Officer

PHILLIP VOLLTRAUER

Chief Information Officer

Phillip is an accomplished Chief Information Officer and technology executive with extensive leadership experience across leading organizations. Currently serving as CIO at CDS, he has previously held roles as CIO at TriStruX and CTO at New Fortress Energy, where he led their information technology functions through significant growth and transformation.  With over 25 years in information technology, Phillip brings extensive experience in digital transformation, M&A, and service delivery across a number of industries, including healthcare, telecommunications, and energy.  He specializes in helping growing organizations navigate change and maximize value to customers.

John Hlinka - CDS CSO

JOHN HLINKA

Chief Solutions Officer

JOHN HLINKA

Chief Solutions Officer

John is a seasoned technology executive with over 25 years of experience in leadership roles at Computer Data Source, Inc. (CDS), where he currently serves as Chief Security Officer (CSO). His tenure at CDS includes significant contributions as Chief Operating Officer (COO) and Chief Executive Officer (CEO), driving operational excellence and strategic initiatives. Prior to his time at CDS, John spent 18 years at Dow Jones Telerate, where he held various positions, including Director of Global Services. His extensive experience encompasses a deep understanding of technology management, operational strategy, and global service delivery across the financial services industry.

James JcDIVVIT - CDS CTO

JAMES McDIVITT

Chief Technology Officer

JAMES McDIVITT

Chief Technology Officer

James is an accomplished technology executive with over 21 years of experience as Chief Technology Officer at Computer Data Source, Inc., where he has been instrumental in the development and implementation of the groundbreaking Raytrix ESS™ (Enterprise Storage Solution). His leadership encompasses the oversight of all technology systems and processes, driving innovation through dedicated research and development efforts. Prior to his tenure at CDS, James served as Vice President of Technical Services at MVSS International, where he managed technical support teams and engineered software solutions for IBM and StorageTek platforms. His career began at Amdahl Corp., where he excelled as Integration Manager, overseeing product lines and designing custom software solutions. Additionally, his role at EIL Instruments as Value-Added Services Manager showcased his ability to lead technical teams in developing advanced solutions, resulting in significant improvements in operational efficiency and customer satisfaction.  
 
Lee McArthur - CDS Natrinsic Managing Director

LEE McARTHUR

Chief Strategy & Business Development Officer

LEE McARTHUR

Chief Strategy & Business Development Officer

Lee is a highly accomplished Managing Director with over two decades of strategic leadership and business development expertise across diverse sectors, including technology, insurance, and data analytics.

At Natrinsic, Lee has led key initiatives to enhance service quality and support for clients, aligning engineering and business development efforts to drive impactful outcomes.

Previously, as a Co-founder of CovidIQ, Lee spearheaded the creation of an award-winning platform for community health data, which earned the 2020 Bermuda Tech Award for Innovation. Lee also co-founded Sonic Intel, a boutique data analytics firm, where they guided clients in unlocking actionable insights and improving decision-making through advanced analytics. At 5Fathom, Lee was instrumental in developing and scaling solutions for reinsurance and financial services, managing sales, marketing, and client relationships. 

Lee has consistently driven growth and innovation, leveraging a robust technical background and a deep commitment to business excellence.

OUR LOCATIONS

CDS serves global enterprises around the world with follow-the-sun support.   Please contact us to find out more.

CDS Global Headquarters Address

GLOBAL HEADQUARTERS

275 Industrial Way West, Eatontown, NJ 07724, USA 

sales@cds.net

+1 866 237 8008

CDS Canadian Headquarters Address

CANADIAN HEADQUARTERS

199 Bay Street, Suite 4000, Commerce Court West Toronto, Ontario, M5L 1A9

salescanada@cds.net

+1 877 698 7390

CDS EMEA Headquarters Address

EMEA HEADQUARTERS

Rawdon House, Bond Close, Basingstoke, Hampshire, RG24 8PZ, United Kingdom

salesemea@cds.net

+44 (0)1256 362 983 

CDS German Headquarters Address

GERMAN HEADQUARTERS

Friedrich-Ebert-Anlage 36
60325 Frankfurt am Main, Germany

salesemea@cds.net

+44 (0)1256 362 983

CDS APACHeadquarters Address

APAC HEADQUARTERS

685 Burke Road, Suite 202
Camberwell, VIC 3124, Australia 

+61 3 9999 1450

 

GLOBAL HEADQUARTERS

CANADIAN HEADQUARTERS

EMEA HEADQUARTERS

GERMAN HEADQUARTERS

APAC HEADQUARTERS

IT ASSET LIFECYCLE SUPPORT BY CDS

CDS is here for all the asset lifecycle.  Change and retire your equipment on your time frame.  When you are ready to change, migrate or even decommission your systems, CDS is here for you.   Check out our other service offerings.  

MANAGING STEADY STATE DATA CENTER MAINTENANCE

Extend the life of your IT Assets Post Warranty and Post-EOSL.
 

Storage maintenance
Server maintenance
Network maintenance

MANAGING CHANGE

When you decide it's time for a transition, CDS is on standby to support you with:

Infrastructure Assessments
Data Center Relocation
Equipment Upgrades

MANAGING END OF LIFE

When it's time for your system to be retired, CDS is here to guarantee the safe and secure disposal of your data and hardware.

Data Destruction
Asset Decommissioning
Recycling/Re-Marketing

PARTNER WITH CDS

REACH OUT TODAY!