Frequently Asked Questions

Does CDS only support EOSL equipment?

CDS can support all post-warranty equipment, and occasionally in-warranty gear via an SLA uplift—not just EOSL gear.

I've heard that MVS parts tend to be gray market or refurbished hardware, is this true?

CDS secures and utilizes new, used, and tested OEM-original parts, ensuring quality and reliability.

Are OEMs the only ones who can provide remote connectivity solutions?

CDS uses it's proprietary software Raytrix to remotely connect to a wide range of server, storage, and network devices.

Is it true that software and firmware patches are necessary to maintain hardware?

Not necessarily—CDS has been supporting post-warranty hardware for over 30 years. By proactively downloading and storing software before OEM support ends, we help minimize risks effectively

Is it true that MVS can only handle basic hardware issues and that OEM support is required for Severity 1 incidents?

Not at all—CDS has a team of highly skilled, OEM-certified Level 3 technicians with extensive OEM experience, fully equipped to handle and resolve even the most critical issues.

Is it true that MVS can't offer software support?

CDS provides comprehensive helpdesk and software troubleshooting services, including firmware upgrades when supplied by the client.

Do MVS field engineers have less expertise than OEM field engineers?

CDS uses the same trained and vetted “smart hands” as the OEMs themselves.

Can smaller companies like CDS effectively manage large-scale workloads?

CDS has a proven track record with Fortune 500 and 1000 companies, supporting large clients.

What financial risks are associated with transitioning from OEM support to smaller MVS providers?

CDS has over 30 years of experience supporting major clients in industries such as healthcare, finance, and transportation. We provide robust backing along with insurance and liability coverage to ensure a smooth transition.

Can MVS support complex enterprise data warehouse appliances and configurations, such as Oracle and Teradata?

While most MVS providers may struggle with complex enterprise data warehouse appliances, Natrinsic, a division of CDS, is the world's largest provider of OEM-like support for these systems. Fortune 500 companies worldwide rely on Natrinsic to ensure their mission-critical systems operate at peak performance.

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