CDS MVS

CDS MVS

24x7 Proactive Monitoring to identify & resolve Storage, Network & Server issues, flexible SLAs through the IT Asset Lifecycle,  and supports you Post-Warranty and after EOSL.  CDS allows you to manage steady state of your post warranty data center assets.

DATA CENTER MULTI-VENDOR SERVICES

Even after the official OEM support has expired, CDS steps in to offer unparalleled maintenance of your Servers, Network and Storage solutions.  Leveraging certified methodologies and state-of-the-art tools, we guarantee optimal performance Post-Warranty and the End of Service Life (EoSL).  Simplify your support journey and explore the benefits of our comprehensive, multi-vendor support offerings at CDS.

CDS MVS Storage Maintenance by OEM

STORAGE MAINTENANCE

Multi Vendor Support simplifies your maintenance so you can focus on other projects!
CDS MVS Server Maintenance by OEM

SERVER MAINTENANCE

Multi Vendor Support simplifies your maintenance so you can focus on other projects!
CDS MVS Network Maintenance by OEM

NETWORK MAINTENANCE

Multi Vendor Support simplifies your maintenance so you can focus on other projects!
CDS Natrinsic Enterprise Server Support by OEM

NATRINSIC ENTERPRISE DATA WAREHOUSE SUPPORT

Natrinsic a Division of CDS, is a trusted industry leader in Enterprise Data Warehouse whole system support.  Many enterprise system issues are related to complex system software/configuration issues, beyond hardware faults.  They also require configuration changes once hardware is replaced in order to maintain system integrity and performance.   Natrinsic a division of CDS is trusted by many Fortune 500 Companies around the world to resolve these issues.  Click on the logos below to be redirected to Natrinsic A Division of CDS Website for more information.

STORAGE MAINTENANCE

Maintain and expand your storage to last as long as you want it to, well past Post-Warranty and EoSL.

SERVER MAINTENANCE

CDS team is made up entirely of OEM trained engineers & consultants, from the industry leading OEMs.

NETWORK MAINTENANCE

Extend the life and reliability of your network, CDS supports the major brands in the industry.

NATRINSIC ENTERPRISE DATA WAREHOUSE SUPPORT

High-touch, proactive managed services for your enterprise data warehouse environment on a 24x7x365 basis in over 90 countries.

SINGLE POINT OF CONTACT FOR MULTI-VENDOR SUPPORT 

CDS is your go-to MVS provider for a wide range of top brands.

APPROPRIATE IMAGE WILL GO HERE ONCE THE DESCRIPTION OF THE SERVICE IS UPDATED AND CORRET-1

Proactive Monitoring

  • Raytrix MVS Platform for secure remote access for quick resolution.
  • Identifies potential issues early to prevent system downtime.
  • Issue Resolution and Alert Management.

Extensive Parts Inventory

  • 100% OEM approved spare parts.
  • Inventory held at multiple global sites serve customers in 50+ countries.
  • Next business day shipping worldwide.
  • On-site engineer fitting available.

Predictive Failure Stocking

  • Three labs analyze storage hardware from major vendors.
  • Identify common failure points.
  • SaaS capability (Nebula) for proactive stocking.
  • Pre-emptive readiness of needed parts.

OEM Trained L3 Engineers

  • Distinct advantages over other 3rd party consultants and major storage vendors.
  • Level 3 engineers with over 15 years of experience and OEM training.
  • Vendor-agnostic consultancy for all data center hardware.

Flexible Contracts

  • Options from next business day to 4 hour on-site response, minimizes downtime.
  • Focus on exceptional customer centric experiences for enterprises.
  • Built on decades of experience in service delivery.

Comprehensive Knowledge

  • Centralized storage hardware issue knowledgebase.
  • Contains comprehensive insights to storage hardware issues.
Natrinsic-CDS-Logo-SVG

ENTERPRISE DATA WAREHOUSE SUPPORT

Natrinsic a Division of CDS, is a trusted industry leader in Enterprise Data Warehouse whole system support.  Many enterprise system issues are related to complex system software/configuration issues, beyond hardware faults.  They also require configuration changes once hardware is replaced in order to maintain system integrity and performance.   Natrinsic a division of CDS is trusted by many Fortune 500 Companies around the world to resolve these issues.  Click on the logos below to be redirected to Natrinsic A Division of CDS Website for more information.

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Teradata-Logo

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5
+
EXTRA YEARS LIFE POST EOSL
Our storage hardware maintenance support plans give you extra life, generating significant cost savings that can be invested in other strategic IT projects.
1
POINT OF CONTACT
Simplify your support across multiple OEMs, with one point of contact for your data center maintenance.
16
+
OEMs SUPPORTED
CDS supports today's most popular OEMs including IBM, Dell, Hitachi and more!

SEARCH END OF SERVICE LIFE DATES 

See if your data center storage, network or server hardware is at EOSL. 

 

COMMON MISCONCEPTIONS ABOUT MVS

Misconception #1: MVS only supports EOSL equipment.

Truth: CDS can support all post-warranty equipment, and occasionally in-warranty gear via an SLA uplift—not just EOSL gear.

 

Misconception #2: MVS parts tend to be gray market or refurbished hardware.

Truth: CDS secures and utilizes new, used, and tested OEM-original parts, ensuring quality and reliability.

Misconception #3: Only OEMs can offer remote connectivity solutions.

Truth: CDS utilizes Raytrix to remotely connect to a wide range of server, storage, and network devices.

 

Misconception #4: Software and firmware patches are required to maintain hardware.

Truth: CDS has been supporting post-warranty hardware for over 30 years. Proactive steps, such as downloading and storing software before exiting OEM support, can minimize risk.

 

Misconception #5: MVS can only handle basic hardware issues; OEM support is needed for Sev 1 incidents.

Truth: CDS has a team of highly experienced, educated, and OEM-certified Level 3 technicians with years of OEM experience to resolve critical issues.

 

Misconception #6: MVS can't provide software support.

Truth: CDS offers helpdesk and software troubleshooting services. In some cases, we can upgrade firmware when provided by the client.

Misconception #7: MVS field engineers have limited knowledge compared to OEM field engineers.

Truth: CDS uses the same trained and vetted “smart hands” as the OEMs themselves.

 

Misconception #8: Smaller companies like CDS can't handle large-scale workloads.

Truth: CDS has a proven track record with Fortune 500 and 1000 companies, supporting large clients.

 

Misconception #9: There's financial risk in moving away from OEM to smaller MVS support.

Truth: CDS has been in business for over 30 years, supporting major clients across industries like healthcare, finance, and transportation.   We offer strong backing, insurance, and liability coverage.

Misconception #10: MVS CANNOT support complex enterprise data warehouse appliances and configurations like Oracle and Teradata.

Truth: Natrinsic, a division of CDS, is the world's largest provider of OEM-like support for enterprise data warehouse appliances. Fortune 500 companies worldwide trust Natrinsic to keep their mission-critical systems operating at peak performance.

SEE THE CDS PARTNERSHIP ADVANTAGE

CDS partners with leading OEMs to minimize risk and deliver seamless post warranty and post-EOSL multi-vendor support, ensuring that both your OEM and non-OEM data center equipment are fully protected and serviced. We simplify your operations by providing a single point of contact for all your support needs, including EOSL coverage which often is not provided by OEMs, or ends before you are ready to upgrade or migrate. This approach reduces costs and streamlines your processes. If you’re a smaller company without an existing OEM relationship, reach out to us, we can support you directly.

OEM ALONE CDS MVS VIA OEM
24x7x365 onsite support
Post Warranty Support
Locally Stocked & Guaranteed Parts
Support for Non-OEM Hardware
Engineer callback in 30 minutes
Flexible SLAs
Easy out agreements & locked in prices
Proactive Monitoring
Software updates & bug fixes before end of warranty
Software updates & bug fixes after EOSL

See Support Plan Details >

DATA CENTER MULTI-VENDOR SERVICES SUPPORT PLANS

Choose your SLA for each asset, based on need and budget!

24x7x4

24x7 Remote Monitoring
Remote Technical Response
within 30 minutes
Onsite Response
4 hours from problem diagnosis
Replacement Parts Delivery
4hrs from problem diagnosis
Target Resolution Time
> 97% First Time Resolution

24x7xNBD

24x7 Remote Monitoring
Remote Technical Response
within 30 minutes
Onsite Response
Next Business Day (NBD) Response
Replacement Parts Delivery
Next Business Day (NBD) Response
Target Resolution Time
> 97% First Time Resolution

See Support Plan Details >

MANAGE CHANGE & END OF LIFE WITH CDS

CDS is here for all the asset lifecycle.  Change and retire your equipment on your time frame.  When you are ready to change, migrate or even decommission your systems, CDS is here for you.   Check out our other service offerings.  

MANAGING CHANGE

When you decide it's time for a transition, CDS is on standby to support you with:


Infrastructure Assessments
Data Center Relocation
Equipment Upgrades

MANAGING END OF LIFE

When it's time for your system to be retired, CDS is here to guarantee the safe and secure disposal of your data and hardware.

Data Destruction
Asset Decommissioning
Asset Recycling/Re-sale

 
 
CHANGE
is inevitable;
DEFINE your OWN
ASSET TIMELINE
with
CDS

PARTNER WITH CDS

REACH OUT TODAY!