CDS MVS SUPPORT PLANS
Select the perfect plan tailored to your requirements, with the flexibility to opt for diverse plans for each asset, ensuring both your needs are met and your budget is adhered to.
FLEXIBLE SLA SUPPORT PLANS
Customize your support based on your need & your budget.
CDS offers pricing plans tailored to your needs, featuring options for a 4-hour response time or next business day. Each plan includes round-the-clock remote monitoring and on-demand technical assistance.
Customer may contact CDS by telephone on a 24x7 basis to report hardware equipment problems and request advice and guidance on product operational use.
CDS will provide telephone or other electronic media product assistance and advice and guidance on the operational use of the supported hardware and associated Core software.
CDS sends authorized personnel to customer site to work on a hardware problem after CDS has isolated the problem and deemed Onsite Response necessary.
Customer may request scheduled deferred maintenance to meet Change Control requirements.
CDS provides replacement parts, to Original Equipment Manufacturer maintenance agreement specification, after CDS has isolated the problem and deemed parts requirement.
Customer may request scheduled deferred maintenance to meet Change Control requirements.
Target resolutions times are subject to discussion and can be considered on a case by case basis, if necessary.
| 24x7x4 | 24x7xNBD | |
| Pricing | On Request |
On Request |
| Remote Monitoring | ||
| 24x7 for Supported Products | ||
| Remote Global Technical Support | ||
| 24x7 30 Minute Response | ||
| Onsite Response | ||
| 24x7x4 4 Hours from Problem Diagnosis |
N/A |
|
| 24 x 7 x NBD Next Business Day Response |
N/A |
|
| Replacement Parts Delivery | ||
| 24 x 7 x 4 4 Hours from Problem Diagnosis |
N/A |
|
| 24 x 7 x NBC Next Business Day Response |
N/A |
|
| Target Resolution Time | ||
| 24 x 7 x 4 97 Percent First Time Resolution |
N/A |
|
| 24 x 7 x NBD 97 Percent First Time Resolution |
N/A |
|
| GET A QUOTE | GET A QUOTE |
IT ASSET LIFECYCLE SUPPORT BY CDS
CDS is here for all the asset lifecycle. Change and retire your equipment on your time frame. When you are ready to change, migrate or even decommission your systems, CDS is here for you. Check out our other service offerings.
MANAGING STEADY STATE DATA CENTER MAINTENANCE
Storage maintenance
Server maintenance
Network maintenance
MANAGING CHANGE
When you decide it's time for a transition, CDS is on standby to support you with:
Infrastructure Assessments
Data Center Relocation
Equipment Upgrades
MANAGING END OF LIFE
When it's time for your system to be retired, CDS is here to guarantee the safe and secure disposal of your data and hardware.
Data Destruction
Asset Decommissioning
Recycling/Re-Marketing