QUANTUM DATA CENTER MAINTENANCE
CDS provides reliable post-warranty and end-of-life support for Quantum systems.
Trust in our support and maintenance services to keep your IBM infrastructure operating smoothly and efficiently. From solving issues and performing diagnostics to optimizing and fine-tuning your systems, our dedicated team pledges to ensure your IBM systems are always operating at their best. Discover CDS unmatched IBM Support.
CDS QUANTUM SUPPORT - POST-WARRANTY AND EOSL
CDS offers comprehensive support for a wide range of Quantum storage products. Our list of supported models is continually expanding, so please reach out if you don’t see your specific model listed. CDS MVS simplifies data center maintenance with reliable post-warranty and end-of-service-life (EOSL) support for Quantum products—as well as for other leading OEMs.
QUANTUM STORAGE MAINTENANCE
CDS provides post-warranty support and end-of-life support for a wide range of Quantum storage models. If your model isn’t listed, or if you need support for Quantum assets, please reach out to us today.
- SCALAR SERIES
SINGLE SUPPLIER, MULTIPLE OEM SUPPORT
We support the following Manufacturers as well, combine your services for savings and one point contact!
UNDERSTANDING YOUR ASSET LIFECYCLE
Discover how CDS integrates into your asset lifecycle. We enhance your OEM support throughout the entire lifespan of your mission-critical IT assets. By partnering with leading OEMs, we offer seamless multi-vendor EOSL support, empowering you to manage migration timelines while extending the life and improving ROI on your high-cost IT assets.
Learn what we can do for you based on the age of your assets.
OEM Warranty: Years 0-3
· supplies warranty
· promotes and markets the equipment
· creates firmware, patches or upgrades
CDS offers:
· flexible Multi-Vendor supplemental
support for mission critical systems
· infrastructure assessments
| OEM | CDS | |
|---|---|---|
| 24x7x365 onsite support | ||
| Warranty & post warranty support | ||
| Locally stocked & guaranteed parts | ||
| Engineer callback in 30 minutes or less | ||
| Flexible SLA | ||
| Easy out agreements & locked in prices | ||
| Software updates & bug fixes |
OEM End of Life (EOL): Year 3-6
· stops production of the equipment
· reduces firmware, patches or upgrades
· ends warranty, costly extended warranty
CDS offers
· flexible Multi-Vendor Post-Warranty support
· data center relocation services
· data center modernization
· infrastructure assessments
· equipment expansions
| OEM | CDS | |
|---|---|---|
| 24x7x365 onsite support | ||
| Warranty & post warranty support | ||
| Locally stocked & guaranteed parts | ||
| Engineer callback in 30 minutes or less | ||
| Flexible SLA | ||
| Easy out agreements & locked in prices | ||
| Software updates & bug fixes (usually available for up to 3 years after EOL Date) |
OEM End of Service Life (EOSL): Year 6-12+
· no longer produces the equipment
· no firmware, patches or upgrades
· no warranty, no extended warranty
CDS offers:
· flexible Multi-Vendor Post-EOSL Support
· equipment expansion / augmentation
· data center relocation
· asset decommissioning
· secure data disposal
· asset resale / recycling
| OEM | CDS | |
|---|---|---|
| 24x7x365 onsite support | ||
| Warranty & post warranty support | ||
| Locally stocked & guaranteed parts | ||
| Engineer callback in 30 minutes or less | ||
| Flexible SLA | ||
| Easy out agreements & locked in prices | ||
| Software updates & bug fixes (Normally available until 3 years after EOL Date) |
COMMON MISCONCEPTIONS
Truth: CDS can support all post-warranty equipment, and occasionally in-warranty gear via an SLA uplift—not just EOSL gear.
Truth: CDS secures and utilizes new, used, and tested OEM-original parts, ensuring quality and reliability.
Truth: CDS utilizes Raytrix to remotely connect to a wide range of server, storage, and network devices.
Truth: CDS has been supporting post-warranty hardware for over 30 years. Proactive steps, such as downloading and storing software before exiting OEM support, can minimize risk.
Truth: CDS has a team of highly experienced, educated, and OEM-certified Level 3 technicians with years of OEM experience to resolve critical issues.
Truth: CDS offers helpdesk and software troubleshooting services. In some cases, we can upgrade firmware when provided by the client.
Truth: CDS uses the same trained and vetted “smart hands” as the OEMs themselves.
Truth: CDS has a proven track record with Fortune 500 and 1000 companies, supporting large, referenceable clients.
Truth: CDS has been in business for over 30 years, supporting major clients across industries like healthcare, finance, and transportation, including EY, S&P, Amdocs, MunichRe, and Citi. We offer strong backing, insurance, and liability coverage.
Truth: Natrinsic, a division of CDS, is the world's largest provider of OEM-like support for enterprise data warehouse appliances. Fortune 500 companies worldwide trust Natrinsic to keep their mission-critical systems operating at peak performance.
SEE THE CDS PARTNERSHIP ADVANTAGE
CDS partners with leading OEMs to minimize risk and deliver seamless post warranty and post-EOSL multi-vendor support, ensuring that both your OEM and non-OEM data center equipment are fully protected and serviced. We simplify your operations by providing a single point of contact for all your support needs, including EOSL coverage which often is not provided by OEMs, or ends before you are ready to upgrade or migrate. This approach reduces costs and streamlines your processes. If you’re a smaller company without an existing OEM relationship, reach out to us—we can support you directly.
| OEM ALONE | CDS MVS VIA OEM | |
| 24x7x365 onsite support | ||
| Post Warranty Support | ||
| Locally Stocked & Guaranteed Parts | ||
| Support for Non-OEM Hardware | ||
| Engineer callback in 30 minutes | ||
| Flexible SLAs | ||
| Easy out agreements & locked in prices | ||
| Proactive Monitoring | ||
| Software updates & bug fixes before end of warranty | ||
| Software updates & bug fixes after EOSL | ||
FREQUENTLY ASKED QUESTIONS
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Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
Put some clear and concise content in here. Keep your reader in mind. What are they trying to do? What are they hoping to learn? Why are they reading this? Help them out and use the tone and voice of your organization.
PARTNER
WITH
CDS
REACH OUT TODAY!
FLEXIBLE SUPPORT PACKAGES
Choose your SLA for each asset, based on need and budget!
24x7x4
24x7 Remote Monitoring
Remote Technical Response
within 30 minutes
Onsite Response
4 hours from problem diagnosis
Replacement Parts Delivery
4hrs from problem diagnosis
Target Resolution Time
> 97% First Time Resolution
24x7xNBD
24x7 Remote Monitoring
Remote Technical Response
within 30 minutes
Onsite Response
Next Business Day (NBD) Response
Replacement Parts Delivery
Next Business Day (NBD) Response
Target Resolution Time
> 97% First Time Resolution
MANAGE CHANGE & END OF LIFE WITH CDS
CDS is here for all the asset lifecycle. Change and retire your equipment on your time frame. When you are ready to change, migrate or even decommission your systems, CDS is here for you. Check out our other service offerings.
MANAGING CHANGE
When you decide it's time for a transition, CDS is on standby to support you with:
Infrastructure Assessments
Data Center Relocation
Equipment Upgrades
MANAGING END OF LIFE
When it's time for your system to be retired, CDS is here to guarantee the safe and secure disposal of your data and hardware.
Data Destruction
Asset Decommissioning
Asset Recycling / Resale